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Complaints

At Oropay, we are committed to providing effective and prompt resolution of complaints, if one occurs for any reason. Our process is designed to ensure fairness and impartiality:

  1. All complaints must be submitted in writing via internet banking, email to complaints@oropay.com, or registered mail to our office in Nicosia, Cyprus.
  2. Upon receipt, we will acknowledge your complaint within 5 business days. Our Compliance Officer will investigate, ensuring there is no conflict of interest.
  3. We aim to resolve complaints within 15 business days. If further investigation is required, we will inform you of the extended timeframe, not exceeding 35 business days.
  4. You will be notified of the investigation outcome and any remedial action taken by the same channel as you have submitted the complaint. If unsatisfied, you may refer the complaint to the Financial Ombudsman of Cyprus: Address: 13 Lord Byron Avenue, 1096 Nicosia, ph.: +357 22848900, e-mail: complaints@financialombudsman.gov.cy

    Oro Pay Ltd (license number 115.1.3.23/2018) is authorized as an Electronic Money Institution under the Electronic Money Law of 2012 for the issuance of electronic money. OROPAY is a registered trademark/ brand name of Oro Pay Ltd. All rights reserved © Oro Pay Ltd 2023.
    Contact Us
    info@oropay.com
    23 Agias Paraskevis Street, 8th floor, 2002, Nicosia, Cyprus
    +357 25 752 100
    Oro Pay Ltd (license number 115.1.3.23/2018) is authorized as an Electronic Money Institution under the Electronic Money Law of 2012 for the issuance of electronic money. OROPAY is a registered trademark/ brand name of Oro Pay Ltd. All rights reserved © Oro Pay Ltd 2023.